A customer is unhappy with your service. Do you instantly say sorry and promise to look into the matter? Or do you promise to look into the matter and then decide whether you really owe an apology?
A smart company would go for option 1. But that doesn't always happen, does it? Govind has a take on customer relations after a less than satisfactory experience with Jet Airways.
I agree India is changing by the day. But since the retail sector is so ridiculously fragmented, the word 'Sorry' is never uttered by the Seller. Although I have seen at big corps but still seldomnly.
ReplyDeleteIndian working class needs to get in to a mind-set that when they utter the word 'sorry' on behalf of the company, it is not self dis-respect, they are doing the company and themselves a favor.
I can tell this attitude will take some time - 'Delhi doooooooor hein'
This comment has been removed by a blog administrator.
ReplyDeletethe biggest names in the business are guilty of pathetically low and indifferent standards of customer service.
ReplyDeletenokia. who refused to exchange a handset after fitting a wrong battery on it, when it was within warranty. i had to use my contacts at the highest level in order to get a handset replaced.
but how many can do that ?
later, i sent them a four page e mail with detailed feedback on what was wrong with their customer service and how they could remedy it including details like the fact that their counter staff didnt even wear name badges so how on earth could we identify who had spoken to us ? things havent changed, but.
recently, i argued for over 20 minutes with so called "customer care associates" on the nokia helpline which is an STD call - against their so called company policy which didnt allow me to exchange a brand new sealed handset for one with a better display - a requirement for my old parents. in disgust and after slamming the phone down on their indifference, i went back to the retailer who exchanged it without a murmur. not only did i upgrade the handset, i switched to samsung.
another pathetic version of customer care exists at HDFC bank who steadfastly refuses to change the billing cycle dates on my credit card.
on the other hand, hutch and american express never cease to amaze me with their helpfulness, politeness and willingness to do what they can in order to help me.
emphasis on this vital aspect of business is a function of top management involvement. its plain as day where it matters and where it doesnt !!!
11:36 AM
well normally after checking up, Jet does a pretty good job of making it up to the complainant.
ReplyDeletehiiiiiiiii
ReplyDeletethis is syed imran from mumbai
very excellent
More often than not, the companies may neither say sorry nor promise to look into the matter! On the other hand, they may even argue with you about the lack of care and caution on your part. And, even if they promise to look into the matter, it remains a promise only and is not translated into action unless you keep reminding them. I have had experience of having to complain upto 50 times in a period of 10 days! Yet no action. So, ultimately I had to close that particular service. I have had similar other experiences.
ReplyDeleteEducation instead of enlightening is creating arrogance in CRE and managers. But they forgat that today you can nit dupe a customer and get away with it. Some where or the other it gets reflected in your Brand Equity.
ReplyDelete减速机 齿轮减速机 SEW减速机 摆线针轮减速机 蜗轮蜗杆减速机 interlining
ReplyDelete明星代言 明星经纪公司
制动单元 铝壳电阻
modern abstract art sofa manufacturer
净水器 开水器 净水机 净水 软水机 软水 直饮机 家用净水 家用净水器 家用净水机 中央净水 中央净水器 水家装 水家电 水卫士 混合机
过滤机 DHL快递 俄罗斯签证 回转支承 Laser marking
保险箱 法兰 法兰标准
polycarbonate sheet 回流焊 波峰焊
压球机 注册上海公司 儿童摄影
牛皮癣 皮肤病 制氮机
食堂售餐机 校园一卡通
学校一卡通 ic卡售饭机
食堂售饭机 深圳一卡通
广东售饭机 机电设备安装
北京发票 代开发票
餐饮发票 住宿发票
广告发票
网络电话 免费网络电话
假发 补发
织发 植发
压滤机 板框压滤机
蒸馏水机 纯蒸气发生器
上海搬家公司 上海搬场公司
大众搬家 大众搬场
张家界旅游 香港旅游
深圳旅行社 打包机
收缩机 对讲机 电源模块
血管栓塞剂
售饭机 水控机 水控器
萎缩性胃炎 neoprene laptop bags
SEO优化
SEO优化 计量泵
胃炎 胃病
冷水机 冰水机
工业冷水机
北京特价机票 北京打折计票 北京国际机票
北京机票预定 北京飞机票
北京订机票 北京机票查询 饮料机械
银杏 水培花卉 企业宣传片 空分设备
化工泵 离心机
电话交换机 程控交换机 集团电话 集装袋
混合机 混合机
混合机捏合机 捏合机
捏合机导热油炉 导热油炉
导热油炉 反应釜 反应釜
反应釜 spherical roller bearing
搬运车 搬运车 电动搬运车 油桶搬运车 堆高车 电动堆高车 半电动堆高车 堆垛车
高空作业平台车 电动叉车 平衡重叉车 前移叉车 电瓶叉车
韩国饰品批发 模块电源
X架 超薄灯箱> 易拉宝 展柜制作
代理服务器 游戏加速器 网络加速器
网通加速器 电信加速器 电信网通转换器
电信网通加速器 网通电信互转
网通电信互通 网络游戏加速器
美国VPN代理 美国独享VPN 美国独享IP
pvc ceiling panel Spherical roller bearings
SEO优化
安全鞋 劳保鞋 防砸鞋 电绝缘鞋 上海安全鞋 上海劳保鞋 江苏劳保鞋
服装软件 服装管理软件 进销存软件
进销存管理软件 服装管理系统 服装进销存软件
进销存系统 进销存管理系统 免费进销存软件
吉林中医 东北特产
打包机
阳痿 阴茎短小 阴茎增大
早泄 前列腺炎 阴茎增粗 阴茎延长
国际机票 上海国际机票
国际特价机票 国际打折机票
砂磨机 砂磨机
砂磨机 卧式砂磨机
卧式砂磨机 卧式砂磨机
三辊研磨机 三辊研磨机
三辊研磨机 混合机 混合机
混合机 锥形混合机 锥形混合机 锥形混合机 行星动力混合机 行星动力混合机 行星动力混合机 无重力混合机 无重力混合机 无重力混合机
干粉砂浆设备 干粉砂浆设备
干粉砂浆设备 捏合机 捏合机 捏合机 导热油炉 导热油炉 导热油炉 反应釜 反应釜 反应釜 搪玻璃反应釜 搪玻璃反应釜 搪玻璃反应釜
乳化机 涂料设备 干混砂浆设备 无重力混合机 胶体磨 涂料成套设备 双螺旋混合机
北京婚庆 北京婚庆公司
400电话
办证 呼吸机 制氧机
亚都 亚都加湿器 亚都净化器
亚都装修卫士
饰品批发 小饰品批发 韩国饰品 韩国饰品批发 premature ejaculation penis enlargement
安利产品 马来西亚留学
网站优化 网站推广
衬布
代写论文
代写论文
论文代写 代写论文
磁力泵
离心泵
化工泵
隔膜泵
螺杆泵
潜水泵
油泵
耐腐蚀泵
泵 水泵
拖链 防护罩 排屑机 塑料拖链 钢铝拖链
化工离心泵
计量加油泵
自吸式离心泵
管道油泵
自吸式排污泵
潜水排污泵
自吸式磁力泵
耐高温磁力泵
不锈钢多级离心泵
多级离心泵
耐腐蚀自吸泵
自吸化工泵
玻璃钢液下泵
液下式排污泵
卧式离心清水泵
氟塑料磁力泵
磁力驱动循环泵
耐腐蚀污水泵
卧式化工离心泵
玻璃钢耐酸泵
防爆管道油泵
不锈钢多级泵
立式多级离心泵
塑料磁力泵
水泵厂
手摇油泵
上海水泵厂
上海水泵
离心泵厂家
热水泵
清水泵
气动隔膜泵
深圳装饰 深圳装饰公司 深圳装修公司
特价机票 打折机票 国际机票
机票
新风换气机 换气机 立式新风换气机 风机箱 新风系统 能量回收机
搅拌机 混合机 乳化机
分散机
毛刷 毛刷辊 工业毛刷 刷子 钢丝刷
涂层测厚仪 硬度计
兆欧表 激光测距仪
测振仪 转速表
温湿度计 风速仪
超声波测厚仪
粗糙度仪
噪音计 红外测温仪
万用表
硬度计 万用表
美容院 美容加盟
澳洲留学 澳大利亚留学
什么是法兰
电烤箱
酒店预定 北京酒店预定 北京酒店
离心机
nail equipment nail products nail product nail uv lamp nail uv lamp nail uv lamps uv nail lamp nail brush
nail file nail tool nail tip nail gel curing uv lamps lights
万用表 风速仪
红外测温仪 噪音计
苗木价格 苗木信息 标牌制作 深圳标牌 北京儿童摄影 防静电鞋 淘宝刷信誉
威海凤凰湖 威海海景房 大庆密封件
打标机 淘宝刷信誉 TESOL/TEFL国际英语教师证书 英语教师进修及培训 北京快递公司 北京国际快递
希望大家都會非常非常幸福~
ReplyDelete「朵朵小語‧優美的眷戀在這個世界上,最重要的一件事,就是好好愛自己。好好愛自己,你的眼睛才能看見天空的美麗,耳朵才能聽見山水的清音。好好愛自己,你才能體會所有美好的東西,所有的文字與音符才能像清泉一樣注入你的心靈。好好愛自己,你才有愛人的能力,也才有讓別人愛上你的魅力。而愛自己的第一步,就是切斷讓自己覺得黏膩的過去,以無沾無滯的輕快心情,大步走向前去。愛自己的第二步,則是隨時保持孩子般的好奇,願意接受未知的指引;也隨時可以拋卻不再需要的行囊,一路雲淡風輕。親愛的,你是天地之間獨一無二的旅人,在陽光與月光的交替之中瀟灑獨行.........................................................................................................................................................................................
看房子,買房子,建商自售,自售,台北新成屋,台北豪宅,新成屋,豪宅,美髮儀器,美髮,儀器,髮型,EMBA,MBA,學位,EMBA,專業認證,認證課程,博士學位,DBA,PHD,在職進修,碩士學位,推廣教育,DBA,進修課程,碩士學位,網路廣告,關鍵字廣告,關鍵字,課程介紹,學分班,文憑,牛樟芝,段木,牛樟菇,日式料理, 台北居酒屋,日本料理,結婚,婚宴場地,推車飲茶,港式點心,尾牙春酒,台北住宿,國內訂房,台北HOTEL,台北婚宴,飯店優惠,台北結婚,場地,住宿,訂房,HOTEL,飯店,造型系列,學位,SEO,婚宴,捷運,學區,美髮,儀器,髮型,看房子,買房子,建商自售,自售,房子,捷運,學區,台北新成屋,台北豪宅,新成屋,豪宅,學位,碩士學位,進修,在職進修, 課程,教育,學位,證照,mba,文憑,學分班,台北住宿,國內訂房,台北HOTEL,台北婚宴,飯店優惠,住宿,訂房,HOTEL,飯店,婚宴,台北住宿,國內訂房,台北HOTEL,台北婚宴,飯店優惠,住宿,訂房,HOTEL,飯店,婚宴,台北住宿,國內訂房,台北HOTEL,台北婚宴,飯店優惠,住宿,訂房,HOTEL,飯店,婚宴,結婚,婚宴場地,推車飲茶,港式點心,尾牙春酒,台北結婚,場地,結婚,場地,推車飲茶,港式點心,尾牙春酒,台北結婚,婚宴場地,結婚,婚宴場地,推車飲茶,港式點心,尾牙春酒,台北結婚,場地,居酒屋,燒烤,美髮,儀器,髮型,美髮,儀器,髮型,美髮,儀器,髮型,美髮,儀器,髮型,小套房,小套房,進修,在職進修,留學,證照,MBA,EMBA,留學,MBA,EMBA,留學,進修,在職進修,牛樟芝,段木,牛樟菇,關鍵字排名,網路行銷,关键词排名,网络营销,網路行銷,關鍵字排名,关键词排名,网络营销,PMP,在職專班,研究所在職專班,碩士在職專班,PMP,證照,在職專班,研究所在職專班,碩士在職專班,SEO,廣告,關鍵字,關鍵字排名,網路行銷,網頁設計,網站設計,網站排名,搜尋引擎,網路廣告,SEO,廣告,關鍵字,關鍵字排名,網路行銷,網頁設計,網站設計,網站排名,搜尋引擎,網路廣告,SEO,廣告,關鍵字,關鍵字排名,網路行銷,網頁設計,網站設計,網站排名,搜尋引擎,網路廣告,SEO,廣告,關鍵字,關鍵字排名,網路行銷,網頁設計,網站設計,網站排名,搜尋引擎,網路廣告,EMBA,MBA,PMP
ReplyDelete,在職進修,專案管理,出國留學,EMBA,MBA,PMP
,在職進修,專案管理,出國留學,EMBA,MBA,PMP,在職進修,專案管理,出國留學,婚宴,婚宴,婚宴,婚宴,漢高資訊,漢高資訊,比利時,比利時聯合商學院
住宿,民宿,飯宿,住宿,民宿,美容,美髮,整形,造型,美容,室內設計,室內設計,室內設計,室內設計,室內設計,漢高資訊,在職進修,漢高資訊,在職進修,漢高資訊,在職進修,漢高資訊,在職進修,漢高資訊,在職進修,住宿,民宿,飯店,旅遊,美容,美髮,整形,造型,設計,室內設計,裝潢,房地產,進修,在職進修,MBA,EMBA,羅志祥,周杰倫,五月天,蔡依林,林志玲,羅志祥,周杰倫,五月天,蔡依林,林志玲,羅志祥,羅志祥,周杰倫,五月天,蔡依林,住宿,民宿,飯宿,旅遊,住宿,民宿,飯宿,旅遊,美髮,整形,造型,美容,美髮,整形,造型,設計,室內設計,裝潢,房地產,設計,室內設計,裝潢,房地產,比利時聯合商學院,在職進修,MBA,EMBA,比利時聯合商學院,在職進修,MBA,EMBA,漢高資訊
Faint hint of the love of friendship
ReplyDeleteFaint hint of the love of friendship. There is a friend, I think that is a cheap wow gold kind of love and friendship between the feelings between, you will occasionally miss a time to silence him, reminds him, the warm heart, a beautiful, a moving. Sad and worried at the time, you will think of him, you hope that he can in your side, give you comfort and buy wow power leveling understanding to you, and you never talk to him, are you afraid of their own grief that would preclude him from peaceful life.
You will be a song, a color, think of him, think of my wow gold his sincerity, he reminds me of the dedication, his mind had gone through the ups and downs together. With such a friend, you will treasure their lives and love their own lives, because you know I hope you had a good, he would like you to take care of themselves properly, and then to meet, he cheapest wow power leveling would like you to tell him you very happy.
That the concept of secularism, in your mind, because his replica replica rolex presence has become pale and weak, you are only in the depths of the bottom of my heart for this man set up a small space, stick with that quietly happy memories, from the the very beginning you know that you will not have any love, it seems that talk about love on the desecration CHEAP wow power level of this emotion, this can only be a friendship. This is how in the end all about? You want to for many years, but no clue.
You seldom have contacts in this long life, you meet the door may be only a few of the ten thousandth time, but in each other's hearts retain a miss, one asked, even if he went to the ends of the earth, even after many, many years, even BUY power leveling when the meet again, has long been a non-object is not, you still remember back as a profound, and this has been sufficient.
Sometimes life will calm a dry, maybe you will fall into the dry I replica rolex replica did this, perhaps what you do not have love, perhaps early HUAFA, full sideburns pale, but with such a friend, in the your life will ripple slightly, a little color, do you think of him. He remembered the quiet, perhaps the Health and cheap lotro gold the WHO will not forget.
Am grateful for you in this world, there is such a person, he is replica rolex not around you, he did not do anything for you, but you hope that he would have been very good, long life, happiness well-being ... ...
Am glad you had a feeling like that, pure and long, in this complex CHEAPEST power leveling world, there are such a friend, it is worth to cheap rs gold lbless you to miss ... ...
牙醫,植牙,矯正,紋身,刺青,創業,批發,皮膚科,痘痘,中醫,飛梭雷射,毛孔粗大,醫學美容,痘痘,肉毒桿菌,seo,關鍵字行銷,自然排序,網路行銷,自然排序,關鍵字行銷、seo,部落格行銷,網路行銷,seo,關鍵字行銷,自然排序,部落格行銷,網路行銷,牛舌餅,婚紗,台中婚紗,腳臭,腳臭,腳臭,腳臭,腳臭,腳臭,腳臭,腳臭,高雄婚紗,街舞,小產,雞精,紋身,刺青,性感,辣妹,雷射溶脂,雙下巴,抽脂,瘦小腹,微晶瓷,電波拉皮,淨膚雷射。
ReplyDelete