tag:blogger.com,1999:blog-9605787.post3065046865896032819..comments2023-12-24T01:23:48.970+05:30Comments on Youth Curry - Insight on Indian Youth: Customer service ha ha haRashmi Bansalhttp://www.blogger.com/profile/17447667745099994241noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-9605787.post-52868544769511538112010-06-01T16:33:36.929+05:302010-06-01T16:33:36.929+05:30Hi Aditya,
We are the customer service team at I...Hi Aditya, <br /><br />We are the customer service team at ICICI Bank and regret the inconvenience faced by you. Is there any service issue we can help you with now? You can email us about it with your contact details at care@icicibank.com and mention the subject line as “UID 475465“. We'll be glad to contact you and help you resolve any issue you might have. <br /><br />Regards, <br />ICICI Bank Customer Service Team.ICICI Bank Carehttps://www.blogger.com/profile/13407227468716082410noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-48744331499161761172010-05-30T02:33:44.564+05:302010-05-30T02:33:44.564+05:30So true ..... Customer is like a shit to them.... ...So true ..... Customer is like a shit to them.... its like a "bakra" .. kaato and make your business....<br /><br />All telecoms are super lousy...and Icici tops all the charts... u ask for new passwords.. Man they beat government bureaucracy :D .. long lines.. shady infra ... <br />Any problem and they will refer you to some helpline... and that helpline is God send... whom are they hiring these days... those people dont understand the problem.. and redirect you to so many numbers so that either you give up or you give up :D <br />Sometime back I applied for a credit card in Deustche... they said they can't give it to me because I dont have a credit record.. LOL man.... too good.. :D<br /><br />And I feel really ashamed whenever I go abroad... you are so well treated there.. and hats off to our so called customer oriented companies.... my footAdityahttps://www.blogger.com/profile/11397296608631863941noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-68684719110043909522010-05-21T10:59:13.108+05:302010-05-21T10:59:13.108+05:30Once I worked for some customer care services, and...Once I worked for some <a href="http://www.5ca.com/services/customer-care/" title="customer care services" rel="nofollow">customer care services</a>, and what you're showing here, I have to admit sometimes its so true!!Unknownhttps://www.blogger.com/profile/15456734324572108746noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-81434504596498182552010-05-11T11:11:21.866+05:302010-05-11T11:11:21.866+05:30Hi GenericIPguy,
We are sorry to hear about your...Hi GenericIPguy, <br /><br />We are sorry to hear about your experience and would like to take this opportunity to provide you our better services. We have made a note of your various concerns as mentioned here. If you can email us with your contact number at care@icicibank.com (Subject line: UID 424667), we'll be glad to have someone contact you immediately and address all your issues. <br /><br />Regards, <br />ICICI Bank Customer Service Team.ICICI Bank Carehttps://www.blogger.com/profile/13407227468716082410noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-61298903842475998572010-05-09T01:07:04.048+05:302010-05-09T01:07:04.048+05:30I invite you to join us; become a member, and get ...I invite you to join us; become a member, and get involved with your HR colleagues. Your investment in membership will be well worth the knowledge you will gain and the professional network you will develop.<br /><br />http://www.writeforhr.commarkhttps://www.blogger.com/profile/18395489289454855205noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-52968038459401853142010-05-08T11:10:44.240+05:302010-05-08T11:10:44.240+05:30so, ICICI bank follows this blog! great, what abou...so, ICICI bank follows this blog! great, what about vodafone chaps? they have promised to send me a duplicate bill in lieu of the one they did not send 2 months ago! still waiting! can't the little pug find my home?mshttps://www.blogger.com/profile/01574984295952384843noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-18268765047671720782010-05-07T15:25:46.275+05:302010-05-07T15:25:46.275+05:30Hi Aps,
We are the customer service team at ICICI...Hi Aps, <br />We are the customer service team at ICICI Bank. Please write to us with your contact details and loan account number at care@icicibank.com (Subject line: UID 417866). We'll contact you and work to address your issue. <br />Regards, <br />ICICI Customer Service Team.ICICI Bank Carehttps://www.blogger.com/profile/13407227468716082410noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-71175492909360537962010-05-06T17:17:56.569+05:302010-05-06T17:17:56.569+05:30Hi Rohit,
We understand that our official had co...Hi Rohit, <br /><br />We understand that our official had contacted you and assisted you regarding PIN. We will revert to you on your e-mail ID.<br /><br />Regards, <br />ICICI Bank Customer CareICICI Bank Carehttps://www.blogger.com/profile/13407227468716082410noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-13982701840996423552010-05-06T11:51:18.423+05:302010-05-06T11:51:18.423+05:30ICICI takes the cake in India for being a hopeless...ICICI takes the cake in India for being a hopeless organisation in terms of customer service.<br /><br />IN fact, I am supposedly a 'premium' or whatever customer entitled to special banking previleges and personalised services at the Desk [one of thier new ads also shows this]... the reality is far from it... on phone, my card number will take ages before it can be connected to a human voice.<br /><br />Again, the desk service is also very shoddy at their Sce'Bd branch.<br /><br />Comparing this to Citi, where I have only a credit card:<br />a) Human voice- very soon and easy to reach - no 100 numbers to press;<br />b) Speed for getting back on open items- amazing... I have seen them send me replacement cards in 48 hours flat.<br /><br />I wish my Company would moving our accounts to banks like CITI - I am too pissed to walk into a ICICI 'railway station' crowded branch!<br /><br />Finally, before I sign [main bhi dil halka kar loon :) ]<br />why don't thier loans dept know that I am not looking for loans - every few days, I used to get calls from them, until I started telling them that I was 'unemployed' and really needed a loan - calls stopped!! <br />Funny thing is, the loans folks never checked my basic account standing from the Bank itself [thank God]!GenericIPguyhttps://www.blogger.com/profile/11496346005259927408noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-85312775851614899852010-05-06T11:34:45.302+05:302010-05-06T11:34:45.302+05:30^and thus a voice has been heard,^and thus a voice has been heard,Anonymoushttps://www.blogger.com/profile/12529067274958546695noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-35956825125349358002010-05-06T11:21:21.114+05:302010-05-06T11:21:21.114+05:30Dear Rashmi,
We are the customer service team at...Dear Rashmi, <br /><br />We are the customer service team at ICICI Bank. We appreciate your feedback, and will take action to rectify the ATM issue at the earliest. In case you should have any queries, you can email us at care@icicibank.com. We'll be glad to hear from you. <br /><br />Regards, <br />ICICI Bank Customer Service Team.ICICI Bank Carehttps://www.blogger.com/profile/13407227468716082410noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-54757194992431129432010-05-06T08:19:26.512+05:302010-05-06T08:19:26.512+05:30ICICI and Airtel are classic examples of what THEY...ICICI and Airtel are classic examples of what THEY THINK they are and WHAT WE FIND THEY ARE..Rajesh Kumarhttps://www.blogger.com/profile/17653216008905158347noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-61213123189870193412010-05-04T23:13:02.882+05:302010-05-04T23:13:02.882+05:30Seeing people mostly ranting here about lack of cu...Seeing people mostly ranting here about lack of customer service, let me say something positive about Airtel where a couple of times I have been quite surprised by their response.<br />Once my broadband/landline stopped working, so I lodged a complaint using their website. Next morning I got a call in office that it was fixed. They had spoken to my friend who was at home, but said that they'll confirm from me again. In the evening I got the confirmation call. The speed of their response was amazing.<br />Another time there was some problem with their billing system and I used to get cellphone bills practically on the last date. Repeated complaints didnt help, so I shot off a mail to the nodal officer. Within a couple of days I got a response (and attached were bills of the previous two months).<br /><br />Hope that they continue to remain responsive and improve their service.anonymous cowardhttps://www.blogger.com/profile/02246355327428012961noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-14592654354765395562010-05-04T12:18:05.117+05:302010-05-04T12:18:05.117+05:30Very recently I also ranted about customer service...Very recently I also ranted about customer service in India. It is non-existent and pretty wasteful for organizations to spend on it because very few care about it among us. We care about cost and at best quality but never customer service that comes with any product or service. So as you said, if a competitor provides cheaper, we'd happily jump to it. <br />This is common knowledge for a businessman right from the dhobi to the biggest banks. If SBI releases a loan scheme, people rush to it to stand in lines, BSNLs poor service is one of the benchmarks in itself but they know their price beats everything.<br />So till we buy bad service, I am pretty assured that there would be sellers of bad service.<br /><br />Interestingly on the ICICI commercial that you've posted, I always wondered if the employees of ICICI see it. I visited an ICICI bank branch and these commercials play in a loop in the banks. However just under that LCD TV playing that commercial sat an ICICI employee who answered to my complaint that this is not my problem, its the department in Mumbai that lost your documents.Apshttps://www.blogger.com/profile/12714080590768486759noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-66808629807995698742010-05-04T09:38:15.089+05:302010-05-04T09:38:15.089+05:30recently went to an electronic store in gurgaon. t...recently went to an electronic store in gurgaon. the product i wanted was out of stock, so i asked a shop assistant where will i get it, he just walks on by saying call the number on the board. when i asked to see the manager, he gets someone and says talk to him without waiting to see what my complaint was! the guy tells me that it is not their job to ask around where the product is available. last year, in melbourne, i went to officeworks to buy a printer. it was out of stock at the outlet, within 5 minutes they had rung up the branches close to where i was staying, booked the item for me, printed a street map and a list of all the branches and other electronic stores that i could visit. 5 minutes. comparisons are odious, but i have had the gurgaon experience in most stores, from auto repair to restaurants. at reliance stores, i was asked to leave my pc at the locker and i even offered to have them check the bag at the exit and randomly throughout the store.mshttps://www.blogger.com/profile/01574984295952384843noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-77219649864435274622010-05-03T23:23:57.439+05:302010-05-03T23:23:57.439+05:30baat nikali hai to fir dur talak jayegi ;)
See my...baat nikali hai to fir dur talak jayegi ;)<br /><br />See my tweet & response tweet from @ICICI_care<br /><br />http://twitter.com/rohit11/status/10311665304<br /><br />http://twitter.com/ICICIBank_Care/status/10320005397<br /><br />http://twitter.com/ICICIBank_Care/status/10320052358<br /><br />I thought they might be little shameful & will do something but I'm still waiting for the PIN to reset & them to reply ;)Rohit Srivastwahttps://www.blogger.com/profile/10024873320275519064noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-8257328029778000282010-05-03T21:33:25.544+05:302010-05-03T21:33:25.544+05:30Rashmi,
I had the same problem with Big Bazaar at ...Rashmi,<br />I had the same problem with Big Bazaar at Bby Central and Phoenix- every woman is a potential shoplifter - the security guard happily informed me while insisting my little sling be zipped. The others hushed her up but now you know how Future group treats customers. Another thing - if you paid cash and sometimes even on a CC , they coolly round it off . If you bill is 10.20, 10.50 or 10.90, you will pay Rs. 11. Considering their volume of business, this rounding off must be running into some fancy sums. Godrej natures basket does it too. if giving change is problem why do they have to pocket it? Atleast they can have a signboard saying all the extra rounding off money will go to say an Ashadan. ShilpaShilpahttps://www.blogger.com/profile/17603086858049188786noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-29770761724336809402010-05-03T20:13:12.865+05:302010-05-03T20:13:12.865+05:30Very well said Rashmi. But the issue is that this ...Very well said Rashmi. But the issue is that this issue of poor customer service is just not getting solved. You missed out the one company which tops in poor customer service: AIRTEL.dreamz2achievehttps://www.blogger.com/profile/01366340609062424532noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-52924554041699245022010-05-03T19:36:30.023+05:302010-05-03T19:36:30.023+05:30Ha Ha...I think you have forgot Vodafone who i hea...Ha Ha...I think you have forgot Vodafone who i heard has started charging for customer care calls..Gaurav Mittalhttps://www.blogger.com/profile/06751913737279877744noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-87964949284501041852010-05-03T18:54:48.648+05:302010-05-03T18:54:48.648+05:30So true. Nicely said. Loved the bit about the &quo...So true. Nicely said. Loved the bit about the "consultant" :).Setu Garghttps://www.blogger.com/profile/09136005776022438919noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-8207868710973931272010-05-03T18:48:02.599+05:302010-05-03T18:48:02.599+05:30Thanks!Thanks!Huzefa Mukadamhttps://www.blogger.com/profile/13260331363282749144noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-90698049788965561552010-05-03T18:46:05.604+05:302010-05-03T18:46:05.604+05:30Nice one.. but do they care???? i fought with voda...Nice one.. but do they care???? i fought with vodafone several days back for a long time about issues related to differences in prices for same scheme in postpaid and prepaid. Still no response.. But you please keep it up.Abhay Goelhttps://www.blogger.com/profile/03945134344760103017noreply@blogger.comtag:blogger.com,1999:blog-9605787.post-80738855626705718012010-05-03T18:36:44.158+05:302010-05-03T18:36:44.158+05:30well said ma'amwell said ma'amAnonymoushttps://www.blogger.com/profile/12529067274958546695noreply@blogger.com